FAQs & Troubleshooting
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143 Results
- 10108/02/2020"Needle case motor has been locked." message appears on the LCD. What does it mean?
- 10208/02/2020"Needle bar case position error" message appears on the LCD. What does it mean?
- 10308/02/2020"Inappropriate needle stop position" message appears on the LCD. What does it mean?
- 10408/02/2020"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 10508/02/2020"The pattern combination is too large for the extra large embroidery frame. If you plan to add more patterns, rotate the pattern combination." message appears on the LCD. What does it mean?
- 10608/02/2020"Cannot change the configuration of the characters." message appears on the LCD. What does it mean?
- 10705/01/2020How to Embroider on Bag. [Video instructions]
- 10805/01/2020How to Embroider on Clothes. [Video instructions]
- 10905/01/2020How to Embroider on Pet Collar. [Video instructions]
- 11005/01/2020How to Embroider on Cap. [Video instructions]
- 11105/01/2020How to Embroider on Shoes. [Video instructions]
- 11207/09/2019"Select a pattern." message appears on the LCD. What does it mean?
- 11312/04/2018The bobbin thread breaks.
- 11412/04/2018Why does the upper thread keep breaking?
- 11512/04/2018How do I change the needle?
- 11612/04/2018How do I wind the bobbin?
- 11710/02/2018"Preventive maintenance is recommended" message appears on the LCD. What does it mean?
- 11805/02/2018"This file cannot be used." message appears on the LCD. What does it mean?
- 11904/10/2018How to set up the cap frame. [Video instructions]
- 12004/10/2018How to set up the cap frame driver. [Video instructions]
- 12107/31/2017Maintenance (Oiling the machine)
- 12207/31/2017Maintenance (Cleaning the thread paths of the upper threads)
- 12307/31/2017Maintenance (Clean the hook)
- 12407/31/2017How do I install a bobbin into the machine?
- 12507/31/2017"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 12607/31/2017"Press the unlock key to unlock the machine." message appears on the LCD. What does it mean?
- 12708/22/2016Loops appear on the surface of the fabric when embroidering.
- 12808/22/2016There are needle cuts or holes in the garment.
- 12908/22/2016How do I embroider on small pieces of fabric ?
- 13008/22/2016How do I attach Iron-On Stabilizer (Backing) to Fabric ?
- 13108/22/2016The needle threader cannot be used.
- 13208/22/2016Nothing happens, even if the LCD display is pressed.
- 13308/22/2016Although the thread is not broken, a broken thread error occurs and the machine stops.
- 13408/22/2016The upper thread does not reach the bobbin thread when embroidering begins.
- 13508/22/2016The machine is noisy while embroidering.
- 13607/29/2016Maintenance (Cleaning the thread paths of the upper threads) [ Video ]
- 13707/29/2016Maintenance (Cleaning the bobbin case) [ Video ]
- 13807/29/2016Maintenance (Cleaning the bobbin case)
- 13907/29/2016"Failed to save file." message appears on the LCD. What does it mean?
- 14007/29/2016When thread got tangled
- 14107/29/2016Stabilizers (Backing)
- 14207/29/2016"USB media error" message appears on the LCD. What does it mean?
- 14307/29/2016There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.