FAQs & Troubleshooting
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181 Results
- 10104/25/2013How do I clear the "Awaiting Redial" message?
- 10203/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10301/28/2013The keys on the control panel do not respond.
- 10412/28/2012Use my Brother machine to make copy
- 10511/15/2012The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 10607/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 10706/29/2012My Brother machine has no power.
- 10806/29/2012Document Jam
- 10906/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11006/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 11106/14/2012Change or delete a Group stored at a One Touch/Speed Dial.
- 11206/06/2012I'm having problems receiving faxes from one particular number.
- 11305/14/2012Print a report that will show a listing of faxes I sent and received
- 11403/20/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11503/20/2012Change Drum Soon
- 11603/19/2012Replace the toner cartridge
- 11701/31/2012Send a fax
- 11811/17/2011How does my telephone company's Caller ID feature work with my Brother machine?
- 11911/17/2011How can I program my Brother machine's electronic cover page?
- 12011/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 12111/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 12211/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 12311/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 12411/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12509/22/2011Delete the faxes stored in my Brother machine's memory.
- 12609/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 12708/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12808/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 12908/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 13008/05/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 13108/02/2011FAX Receive Setup Assistant
- 13207/19/2011Change the quality of the faxes I send (Fax Resolution).
- 13304/06/2011Can I set my Brother machine to forward the faxes I receive to another location?
- 13403/30/2011Stop my Brother machine from automatically redialing a busy number.
- 13503/28/2011Set the Brother machine to prevent public access to certain features.
- 13603/25/2011How can I prevent public users from changing the settings of my Brother machine?
- 13702/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 13810/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 13910/22/2010Can I use voice mail on the same line as my Brother machine?
- 14009/23/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 14109/23/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14209/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 14307/27/2010My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy. What can I do?
- 14407/14/2010I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 14506/15/2010I can receive a fax, but cannot receive a telephone call.
- 14603/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 14703/12/2010The paper is skewed when it's printed.
- 14812/11/2009How do I clean the corona wire?
- 14909/04/2009How do I know which receive mode to select?
- 15006/10/2009My Brother machine misfeeds paper.