FAQs & Troubleshooting
Latest |
171 Results
- 10111/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 10211/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10311/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10409/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 10508/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 10608/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 10708/05/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 10807/14/2011I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes. What can I do?
- 10907/04/2011Can I use voice mail on the same line as my Brother machine?
- 11004/28/2011The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 11102/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 11211/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 11311/03/2010The LCD displays an error code (number). What does it mean?
- 11410/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 11510/21/2010How do I clear Machine Error 46?
- 11609/23/2010The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 11709/23/2010I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11809/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11909/03/2010Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 12007/21/2010How do I make a copy on my Brother machine?
- 12107/12/2010How many times will my Brother machine automatically redial a busy number?
- 12206/15/2010I can receive a fax, but cannot receive a telephone call.
- 12304/13/2010Functions supported in the Windows 7 built-in drivers
- 12403/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 12502/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12602/09/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 12711/06/2009One or more of my colors are not printing (blank). What can I do?
- 12810/23/2009Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12910/23/2009I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13010/09/2009Glossy Paper does not feed correctly. What can I do?
- 13108/04/2009I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13207/17/2009I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13306/04/2009Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 13401/27/2009How do I know which receive mode to select?
- 13501/13/2009What is Distinctive Ring and how do I program it?
- 13612/16/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 13712/16/2008What does "COMM.ERROR" on the LCD display mean?
- 13810/09/2008Why is it necessary for my machine to go through regular cleaning cycles?
- 13912/04/2007I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14008/20/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 14106/26/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 14206/01/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 14311/21/2006When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14409/21/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 14509/07/2006How do I program the date and time?
- 14609/06/2006Can I print a report that will show a listing of faxes I sent and received?
- 14708/29/2006Why are my sent faxes always received with a black vertical line down the page?
- 14808/29/2006Can I confirm that the FAX was sent correctly?
- 14908/29/2006Can I reduce the size of a received fax on this machine?
- 15008/24/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?