FAQs & Troubleshooting
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180 Results
- 5106/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5206/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5306/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5406/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5506/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5606/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5704/12/2023Where can I find my Brother printer's serial number?
- 5811/28/2022Using the Communication Settings (for Windows)
- 5910/20/2022Using Web Based Management
- 6005/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6105/09/2022How can I change the IP address in order to use the product in a different network environment?
- 6205/02/2022How do I connect the printer and my mobile device via Bluetooth®?
- 6304/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6404/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6504/19/2022Installing a CA certificate
- 6604/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6704/11/2022Install BRAdmin Professional 3
- 6803/31/2022How to delete the registry information and files related to the printer driver
- 6903/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7003/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7112/15/2021I cannot connect my printer to a Windows 11 computer via USB.
- 7212/13/2021How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 7312/13/2021How do I connect my computer to the printer using the Wireless Direct mode?
- 7412/09/2021How to use P-touch Library
- 7512/09/2021Using the Printer Setting Tool (for Windows)
- 7612/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7712/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7812/09/2021How do I transfer label templates with P-touch Transfer Express?
- 7911/19/2021The printer does not print or a printing error occurs.
- 8010/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8107/16/2021How do I connect the printer to my computer via Wi-Fi® using an access point?
- 8207/16/2021How to use the Paper Size Setup (for Windows)
- 8307/16/2021This printer is not detected when establishing a Bluetooth® connection.
- 8407/16/2021How do I switch to and use the mass storage mode?
- 8507/09/2021How do I clean my machine?
- 8601/06/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 8711/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8811/18/2020How can I connect the printer to my mobile device via Wi-Fi®?
- 8911/17/2020Printed paper contains streaks or paper is not fed correctly.
- 9010/30/2020When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 9110/26/2020Using the Device Settings (for Windows)
- 9210/22/2020Where can I find the printer's network settings, such as IP address?
- 9310/22/2020The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9410/20/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 9510/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 9609/09/2020What is P-touch Update Software?
- 9709/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9807/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9907/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 10007/03/2020Printed barcodes cannot be read.