FAQs & Troubleshooting
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343 Results
- 5112/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5212/13/2022How to identify your Operating System (OS).
- 5311/24/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 5411/24/2022Import a Certificate and Private Key
- 5511/15/2022Export the Certificate and Private Key
- 5610/25/2022Print Documents Securely Using SSL/TLS
- 5710/24/2022Install a Certificate on Your Brother Machine
- 5810/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5910/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 6010/17/2022Register the IC card for user authentication in Secure Function Lock
- 6110/03/2022Send Scanned Data directly to your email address when the network security feature is enabled. (Active Directory® Authentication / LDAP Authentication / Secure Function Lock)
- 6210/03/2022Restrict the functions available on your Brother machine and the number of prints.
- 6309/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6409/26/2022Configure Email Sending or Receiving Using Web Based Management
- 6509/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 6609/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 6708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6808/22/2022Configure the Scan to Email Feature (Linux)
- 6908/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7007/28/2022Update the Driver or Firmware for your Brother machine
- 7107/26/2022Configure and use the Scan Key Tool (Linux)
- 7207/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7306/30/2022Check the Node Name of the Brother machine
- 7406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7506/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 7606/09/2022Access Web Based Management
- 7705/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7804/25/2022Where can I find my Brother machine's serial number?
- 7904/20/2022Uninstall the Brother Software and Drivers (Windows)
- 8004/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8104/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8204/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8304/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8404/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8504/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 8603/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 8703/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8803/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8903/10/2022Drum !
- 9012/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9111/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 9211/15/2021Set up your Brother machine on a wireless network.
- 9311/10/2021Open the Control Panel (For Windows)
- 9410/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9510/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9603/31/2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 9703/19/2021I get a TS error when trying to print on a wireless network.
- 9803/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9903/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10002/03/2021Use Universal Print (Windows)