FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I cannot save a file downloaded from the Brother support website (For Windows)
- 52Can I use non-Brother or third party supplies with the Brother machine?
- 53What is the recommended paper?
- 54Wireless setup is requesting a WPS PIN to complete the setup
- 55I cannot find some option in the Printing preferences. (For Windows)
- 56I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 57Wrong Toner or Wrong Toner Cartridge
- 58I cannot print on a wireless (Wi-Fi) network (Mac)
- 59How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 60The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 61The scanning speed is slow when scanning from my machine. (Windows)
- 62Export an address book and import it to another machine
- 63Protect your Brother machine against unauthorised access over the network
- 64I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 65Install the optional lower tray
- 66Set up your Brother machine on a wireless network (Windows/macOS)
- 67Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 68My Brother machine has no power.
- 69I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 70When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 71A security warning appears when accessing Web Based Management via HTTPS.
- 72I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 73Verify if the Brother machine has a dial tone.
- 74Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 75Update the Driver or Firmware for your Brother machine
- 76I get a TS error when trying to print on a wireless network.
- 77I cannot print from my computer via USB.
- 78I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 79What is the difference between the toner cartridge and the drum unit?
- 80Where can I find my Brother machine's serial number?
- 81I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 82Where can I download Brother iPrint&Scan application for Mac?
- 83Important points for specifying the scan area (Linux)
- 84Important points you need to confirm before configuring your Brother machine for a wireless network.
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 86When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 87Control Printer Driver settings (only available for Windows)
- 88"Offline" appears on the Status Monitor. (Windows)
- 89Open the Status Monitor (Windows)
- 90Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 91In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 92Uninstall the Brother Software and Drivers (Windows)
- 93Check the firmware version.
- 94Why doesn't my Brother machine have a dial tone?
- 95The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 96Send a fax using PC-FAX with LPD/LPRng (Linux)
- 97What is the Network Shared printing?
- 98Supported models of Universal Printer Driver for PCL
- 99Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 100I cannot scan via network.