FAQs & Troubleshooting
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362 Results
- 51When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 52My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 53I cannot install Brother drivers on Debian 10 or later (Linux)
- 54My brother machine will not stop ringing when it is not in use.
- 55Protect your Brother machine against unauthorised access over the network
- 56When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 57(Video) Print a disc label or photo onto a printable disc.
- 58Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 59Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 60I cannot make borderless prints.
- 61Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 62Cannot Detect
- 63Forward a fax to another fax machine when my machine has a mechanical problem.
- 64Add your Brother machine with AirPrint (macOS)
- 65Cannot print after a Windows 10 update (June 2020)
- 66If I use the On/Off key to turn my machine off, can I still receive faxes?
- 67The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 68Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 69No Paper Fed
- 70When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 71(Video) Load plain Letter/A4 paper
- 72Load legal size paper in the paper tray.
- 73Document Jam
- 74Scan from the Brother iPrint&Scan application using Windows Phone.
- 75Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 76Disc Guide is Open
- 77Unable to Scan AX
- 78The edge of glossy paper is smudged.
- 79Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 80I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 81Cover is Open
- 82Can third party ink be used to refill the ink cartridges?
- 83I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 84How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 85(Video Library) Setup your product
- 86(Video) Connect the telephone line and power cord
- 87Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 88Download a file from the "Downloads" section and save it to Windows 8 computer.
- 89Load photo paper
- 90Install Starter Ink
- 91Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 92Discover the MAC address of the Brother network card
- 93Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 94How do I make my faxed documents lighter or darker? (Fax Contrast)
- 95No Ink Cartridge
- 96When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 97Where is the USB port on the machine?
- 98Why doesn't the machine answer when receiving a call?
- 99I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 100Set up your Brother machine on a wireless network.