FAQs & Troubleshooting
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344 Results
- 5111/15/2022Export the Certificate and Private Key
- 5210/24/2022Install a Certificate on Your Brother Machine
- 5310/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 5410/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 5510/17/2022Register the IC card for user authentication in Secure Function Lock
- 5610/13/2022Print the Network Configuration Report
- 5710/04/2022Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 5809/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 5909/26/2022Configure Email Sending or Receiving Using Web Based Management
- 6009/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 6109/21/2022I cannot use the Auto Crop feature.
- 6209/21/2022Restrict the functions available on your Brother machine and the number of prints.
- 6309/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 6409/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 6508/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 6608/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6708/22/2022Configure the Scan to Email Feature (Linux)
- 6808/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6907/28/2022Update the Driver or Firmware for your Brother machine
- 7007/26/2022Configure and use the Scan Key Tool (Linux)
- 7107/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 7206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7306/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 7406/20/2022Access Web Based Management
- 7506/16/2022Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 7605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7704/20/2022Uninstall the Brother Software and Drivers (Windows)
- 7804/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7904/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8004/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8104/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8204/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8304/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 8403/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 8503/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8603/22/2022Out of Memory
- 8703/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 8812/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 8911/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 9011/15/2021Set up your Brother machine on a wireless network.
- 9111/10/2021Open the Control Panel (For Windows)
- 9210/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9310/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9403/31/2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 9503/19/2021I get a TS error when trying to print on a wireless network.
- 9603/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9703/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9802/18/2021When I print photos, the color quality is not good.
- 9901/08/2021How do I print since Google Cloud Print is discontinued?
- 10012/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.