FAQs & Troubleshooting
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276 Results
- 51A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 52Load envelopes
- 53I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 54I cannot print using my Brother machine on a wireless network (Mac)
- 55I cannot save a file downloaded from the Brother support website (For Windows)
- 56Loading paper in the manual feed slot.
- 57Ink Low
- 58Add your Brother machine with AirPrint (macOS)
- 59I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 60I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 61What driver package format is supported by my Linux distribution?
- 62(Video)Additional paper jam clear operations
- 63(Video) Load envelopes
- 64"Offline" appears on the Status Monitor.
- 65Print a web page from iPrint&Scan when using an Android™ mobile device.
- 66I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 67Scan a document and e-mail it as an attachment
- 68Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 69How do I adjust my Brother machine's tray use for copying and faxing?
- 70Paper Jam
- 71Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 72Configure and use the Scan Key Tool (Linux)
- 73Delete print jobs from the print queue.
- 74Paper tray not detected/ Paper tray #2 not detected
- 75Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 76Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 77Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 78Transfer faxes to the PC when my machine has a mechanical issue.
- 79Forward a fax to another fax machine when my machine has a mechanical problem.
- 80Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 81Print the Network Configuration Report
- 82When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 83"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 84Install Starter Ink
- 85"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 86Easy Scan to E-mail
- 87(Video) Load photo paper
- 88I still receive the error message "Paper Jam" after I removed the jammed paper.
- 89I cannot make borderless prints.
- 90Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 91Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 92Scan a document and save the scanned image to a folder on a local or network hard disk
- 93Low Temperature
- 94Cannot Detect
- 95Verify if the Brother machine has a dial tone.
- 96Set up my Brother machine to forward the received faxes to another location.
- 97When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 98I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 99What is the recommended paper?
- 100Configure and use PC-FAX (CUPS) (Linux)