FAQs & Troubleshooting
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250 Results
- 51Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 52I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 53I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 54ControlCenter3 displays a blank screen at startup (Windows)
- 55Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 56I am unable to change my Brother machine's Receive Mode.
- 57Change the printer driver settings (Windows/macOS)
- 58Forward a fax to another fax machine when my machine has a mechanical problem.
- 59When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 60Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 61I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 62Open the "Scanners and Cameras" and Properties.
- 63How do I clear the message "Cannot Detect" from the display?
- 64I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 67The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 68Stop my Brother machine from automatically redialing a number.
- 69Locate files scanned with ControlCenter2 (For Macintosh)
- 70Send a fax
- 71The edge of glossy paper is smudged.
- 72When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 73When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 74Which E-mail packages are compatible with ControlCenter3?
- 75When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 76The keys on the control panel do not respond.
- 77Clear the message "Awaiting Redial"
- 78What does "COMM.ERROR" on the LCD display mean?
- 79What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 80I'm using Macintosh. What is the PreScan option used for?
- 81Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 82When I print images, the quality is not good (Linux)
- 83When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 84I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 85I want to print using CUPS while keeping SELinux enabled. (Linux)
- 86Install PaperPort™ 12SE / 14SE onto Windows 10.
- 87How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 88Open the Control Panel (For Windows)
- 89Send a PC-FAX
- 90I can receive a fax, but cannot receive a telephone call.
- 91How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 92Why is it necessary for my machine to go through regular cleaning cycles?
- 93Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 94Scan a document using "Scanner and Camera Wizard" in Windows XP
- 95Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 96When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 97I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 98The driver installation finished successfully but I cannot print. (Linux)
- 99I cannot send a fax using PC-FAX (Windows 10)
- 100I installed scan-key-tool, but it does not work. (Linux)