FAQs & Troubleshooting
![]() |
Popular |
303 Results
- 51When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 52Jam Manual Feed
- 53The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 54Can I print from or scan to Android™ Smartphone?
- 55Smudges on printed pages (Poor fixing)
- 56White streaks or bands down the page
- 57Ghost
- 58Change the printer driver settings (Windows/macOS)
- 59I am asked to enter a password when starting the Remote Setup application. What is the password?
- 60I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 61Toner Low
- 62The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 63Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 64Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 65I keep getting the error message "Authenticate Err (Authentication error)".
- 66Can I print from and scan to iPhone, iPod touch and iPad?
- 67I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 68Drums End Soon/ Drum End Soon(X)
- 69I cannot install Brother drivers on Debian 10 or later (Linux)
- 70Download a file from the "Downloads" section and save it to Windows 8 computer.
- 71My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 72Print the Network Configuration Report
- 73Turn the Toner Save Mode on or off.
- 74White spots or hollow print
- 75Nothing is printed on the page
- 76Clean the drum unit
- 77Uninstall the Brother Software and Drivers (Windows)
- 78Toner Error
- 79What is the recommended paper?
- 80My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 81When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 82What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 83Use voice mail on the same line as my Brother machine.
- 84I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 85Toner scatter or toner stain
- 86Jam Tray 1 or Jam Tray
- 87I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 88Envelope creases
- 89I get a TS error when trying to print on a wireless network.
- 90I cannot print from my computer via USB.
- 91When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 92Scan from the Brother iPrint&Scan application using Windows Phone.
- 93When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 94Delete print jobs from the print queue.
- 95Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 96Printing/ Scanning with a mobile device
- 97The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 98Short Paper
- 99Belt End Soon
- 100Adjust the copy density and contrast