FAQs & Troubleshooting
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222 Results
- 51What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 52What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 53I'm using Macintosh. What is the PreScan option used for?
- 54I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 55Open the "Scanners and Cameras" and Properties.
- 56Scan multiple pages into one file instead of each scan being saved as a separate file.
- 57I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 58When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 59When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 60When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 61Why are my sent faxes always received with a black vertical line down the page?
- 62Functions supported in the Windows 7 built-in drivers
- 63The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 64The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 65I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 66I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 67Print the Network Configuration page
- 68When I scan a document using ControlCenter, the scanned file size is too big.
- 69I am experiencing problems receiving faxes. What can I do?
- 70Uninstall Scan-key-tool. (Linux)
- 71How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 72How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 73Open the Control Panel (For Windows)
- 74What is the difference between the toner cartridge and the drum unit?
- 75The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 76I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 77The printer status is Offline or Paused.
- 78Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 79I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 80Why doesn't the machine answer when receiving a call?
- 81Can I reduce the size of a received fax on this machine?
- 82When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 83Firewall port requirements of the Scan Key Tool (Linux)
- 84I can receive a fax, but cannot receive a telephone call.
- 85Scan a document using "Scanner and Camera Wizard" in Windows XP
- 86The Interface of the Control Center has changed suddenly. Why?
- 87Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 88I am experiencing problems sending a fax, what can I do?
- 89Windows 10 Support Information
- 90The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 91Do I need a telephone line to send and receive faxes with my Brother machine?
- 92I cannot print from my computer via network. (For Windows)
- 93I am sharing my Brother machine. I can print but cannot scan.
- 94Verify if the Brother machine has a dial tone
- 95I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 96I updated the Web BRAdmin and cannot enable the logging function.
- 97Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 98Uninstall the drivers. (Mac OS X 10.5)
- 99When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 100I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.