FAQs & Troubleshooting
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215 Results
- 51When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 52What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 53I cannot install Brother drivers on Debian 10 or later (Linux)
- 54Important points for specifying the scan area (Linux)
- 55Open the Control Panel (For Windows)
- 56How do I program the date and time?
- 57When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 58Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 59Send a fax using PC-FAX with LPD/LPRng (Linux)
- 60I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 61I cannot print from my computer via USB.
- 62The paper is skewed when it's printed.
- 63Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 64When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 65The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 66Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 67How do I improve the copy or fax quality?
- 68The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 69Why doesn't the machine answer when receiving a call?
- 70How do I clear the "Awaiting Redial" message?
- 71What does "COMM.ERROR" on the LCD display mean?
- 72I'm using Macintosh. What is the PreScan option used for?
- 73I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 74I am sharing my Brother machine. I can print but cannot scan.
- 75I can print but cannot scan via network. (For Macintosh)
- 76Check the IP addresses of your PC and the Brother machine
- 77How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 78Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 79Scan a document in Mac OS X 10.7.
- 80I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 81The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 82When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 83I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 84Pre-Required Procedures (Linux)
- 85Windows 10 Support Information
- 86What is the difference between the toner cartridge and the drum unit?
- 87A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 88I cannot print from my computer via network. (For Macintosh)
- 89I cannot print from my computer via network. (For Windows)
- 90I can print but cannot scan via network. (For Windows)
- 91When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 92I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 93Scan a document in Mac OS X 10.6.
- 94I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 95The keys on the control panel do not respond.
- 96What is a "Generic PCL Driver"?
- 97How can I re-install the drivers?
- 98What is UPnP and SSDP?
- 99I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 100I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.