FAQs & Troubleshooting
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262 Results
- 51When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 52"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 53I am using Windows. When I print a document, the printed page is blank. What should I do?
- 54I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 55Can I use voice mail on the same line as my Brother machine?
- 56How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 57Transfer faxes to the PC when my machine has a mechanical problem
- 58How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 59When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 60Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 61What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 62When I scan a document using ControlCenter, the scanned file size is too big.
- 63My Brother machine misfeeds paper.
- 64How do I clear paper jams inside the machine?
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66Cannot print after a Windows 10 update (June 2020)
- 67"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 68When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 69Locate files scanned with ControlCenter3 (For Windows)
- 70Discover the MAC address of the Brother network card
- 71I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 72I can print but cannot scan via network. (For Windows)
- 73The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 74I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 75I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 76Can I set my Brother machine to forward the faxes I receive to another location?
- 77Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 78I updated the Web BRAdmin and cannot enable the logging function.
- 79Which E-mail packages are compatible with ControlCenter3?
- 80Scan a document in Mac OS X 10.6.
- 81When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 82Uninstall the drivers. (Mac OS X 10.5)
- 83How do I clear paper jams at the back of the machine?
- 84What is Distinctive Ring and how do I program it?
- 85I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 86How do I clean the scanner to improve the copy or fax quality?
- 87The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 88How do I clean the corona wire?
- 89When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 90Can I use non-Brother or third party supplies with the Brother machine?
- 91My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 92How do I clear vertical lines or streaks that appear in the copies I made?
- 93I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 94When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 95I installed scan-key-tool, but it does not work. (Linux)
- 96Uninstall Scan-key-tool. (Linux)
- 97I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 98Uninstall printer drivers (Linux)
- 99When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 100Open the Control Panel (For Windows)