FAQs & Troubleshooting
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357 Results
- 51My printed documents are missing black.
- 52"Offline" appears on the Status Monitor.
- 53When I make a copy the image or text is cut off. What can I do?
- 54When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 55I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 56Cannot choose Ledger as a paper size in Macintosh OS X
- 57Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 58I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 59Scan multiple pages into one file instead of each scan being saved as a separate file.
- 60Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 61I am asked to enter a password when starting the Remote Setup application. What is the password?
- 62When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 63I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 64How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 65Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 66How do I know which side up my photo paper should be in the tray?
- 67The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 68I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 69The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 70I cannot print from my computer via USB.
- 71Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 72I can print but cannot scan via network. (For Windows)
- 73When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
- 74Which E-mail packages are compatible with ControlCenter3?
- 75Can third party ink be used to refill the ink cartridges?
- 76Open the "Scanners and Cameras" and Properties.
- 77How do I clear the message "Unable to..." or "... Unable" ?
- 78My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 79Wireless setup is requesting a WPS PIN to complete the setup
- 80Pre-Required Procedures (Linux)
- 81Scan from the Brother iPrint&Scan application using Windows Phone.
- 82Open the Control Panel (For Windows)
- 83Preview the faxes I receive before I print them.
- 84The edge of glossy paper is smudged.
- 85Change the printer driver settings (Windows/macOS)
- 86I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 87Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 88Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 89I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 90I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 91Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 92Open the Status Monitor
- 93I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 94Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 95Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 96Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 97I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 98The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 99Is my Brother machine compatible with third party print servers?
- 100When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.