FAQs & Troubleshooting
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150 Results
- 5111/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 5205/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5305/17/2013Windows 7 Support Information
- 5405/15/2013How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 5505/14/2013How can I clear the "INK EMPTY" message?
- 5605/14/2013I am experiencing problems sending a fax, what can I do?
- 5705/13/2013How can I re-install the drivers?
- 5805/13/2013How can I clear the "CHECK CARTRIDGE" error message?
- 5905/10/2013Why doesn't the machine answer when receiving a call?
- 6005/10/2013"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 6105/10/2013My FAX/MFC will not Dial. Why?
- 6204/25/2013Verify if the Brother machine has a dial tone
- 6304/25/2013How do I clear the "Awaiting Redial" message?
- 6402/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 6501/28/2013The keys on the control panel do not respond.
- 6608/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 6707/30/2012When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 6807/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 6906/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 7005/11/2012Scan a document from a Windows Vista application
- 7103/07/2012Clear the paper jam or printer jam.
- 7211/08/2011Scan a document from the Windows Vista Photo Gallery
- 7311/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 7411/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7511/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7609/28/2011Scan a document in Mac OS X 10.6.
- 7709/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 7808/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 7908/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 8002/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 8111/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8210/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 8309/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 8409/10/2010I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 8506/15/2010I can receive a fax, but cannot receive a telephone call.
- 8604/13/2010Functions supported in the Windows 7 built-in drivers
- 8703/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 8802/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8902/09/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 9007/17/2009I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9105/22/2009How do I clear a Machine Error 41, ME41 from the display?
- 9205/21/2009What does "MACHINE ERROR XX" mean?
- 9304/07/2009I'm unable to access the memory (media) card in the media slot. What can I do?
- 9403/26/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 9503/12/2009Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 9603/10/2009Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 9701/27/2009How do I know which receive mode to select?
- 9812/16/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9912/16/2008What does "COMM.ERROR" on the LCD display mean?
- 10012/12/2008How can I clear the "PLS OPEN COVER" message from my Fax/DCP/MFC's display?