FAQs & Troubleshooting
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150 Results
- 51I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 52When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 53Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 54Uninstall the drivers (Windows)
- 55Verify if the Brother machine has a dial tone
- 56Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 57Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 58Clear the paper jam or printer jam.
- 59How do I program the date and time?
- 60Can I reduce the size of a received fax on this machine?
- 61When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 62Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 63The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 64I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 65How do I replace the Ink Cartridge?
- 66What does "MACHINE ERROR XX" mean?
- 67How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 68In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 69Scan an image and insert it in a Windows XP application
- 70Uninstall the drivers. (Mac OS X 10.5)
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72How can I improve poor print quality?
- 73I cannot receive a color fax. Why?
- 74I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 75I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 76The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 77I can receive a fax, but cannot receive a telephone call.
- 78When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 79Scan a document in Windows 8 and Windows 10.
- 80Scan a document from a Windows XP application
- 81I am experiencing problems sending a fax, what can I do?
- 82How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 83What is the Network Shared printing?
- 84Scan a document in Mac OS X 10.7.
- 85Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 86Why are my sent faxes always received with a black vertical line down the page?
- 87What is Multi-Function Link Pro Suite?
- 88What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 89A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 90Is my Brother machine compatible with third party print servers?
- 91My machine does regular cleaning cycles in the night. How can I correct this?
- 92How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 93When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 94Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 95Scan a document using "Scanner and Camera Wizard" in Windows XP
- 96Scan a document from a Windows Vista application
- 97How can I clear the "INK EMPTY" message?
- 98The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 99When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 100What is the "Station ID" and how do I set it?