FAQs & Troubleshooting
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289 Results
- 51I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 52I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 53Uninstall the drivers (Windows)
- 54Open the "Scanners and Cameras" and Properties.
- 55I can print but cannot scan via network. (For Windows)
- 56Verify if the Brother machine has a dial tone
- 57I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 58When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 59The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 60The LCD displays an error code (number). What does it mean?
- 61I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 62I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 63Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 64Delete print jobs from the print queue.
- 65Download a file from the "Downloads" section and save it to Windows 8 computer.
- 66The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 67I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 68What is the Network Shared printing?
- 69Discover the MAC address of the Brother network card
- 70I cannot print from my computer via USB.
- 71The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 72Windows 7 Support Information
- 73"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 74Why doesn't my Brother machine have a dial tone?
- 75Scan multiple pages into one file instead of each scan being saved as a separate file.
- 76Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 77Can I print a report that will show all of my Speed Dial and Group numbers?
- 78Can I set my Brother machine to forward the faxes I receive to another location?
- 79When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 80When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 81In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 82When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 83Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 84Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 85Uninstall the drivers. (Mac OS X 10.5)
- 86Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 87How do I clean the Scanner to improve the copy or fax quality?
- 88Improve poor print quality.
- 89The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 90What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 91Why doesn't the machine answer when receiving a call?
- 92I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 93When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 94What is the BRAdmin Professional software used for?
- 95Can I still receive faxes or calls when the machine is switched off?
- 96I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 97Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 98I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 99Pre-Required Procedures (Linux)
- 100I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?