FAQs & Troubleshooting
Latest |
123 Results
- 5105/10/2013"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 5204/25/2013Verify if the Brother machine has a dial tone
- 5302/26/2013Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 5401/28/2013The keys on the control panel do not respond.
- 5508/02/2012The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5607/30/2012When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 5707/18/2012The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 5806/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 5906/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 6005/11/2012Scan a document from a Windows Vista application
- 6111/08/2011Scan a document from the Windows Vista Photo Gallery
- 6211/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 6311/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6411/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6509/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 6608/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 6708/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6802/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 6911/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 7010/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 7109/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7209/10/2010I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 7306/15/2010I can receive a fax, but cannot receive a telephone call.
- 7404/13/2010Functions supported in the Windows 7 built-in drivers
- 7503/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 7602/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7702/09/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 7808/21/2009I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 7908/21/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 8005/22/2009How do I clear a Machine Error 41, ME41 from the display?
- 8105/21/2009What does "MACHINE ERROR XX" mean?
- 8203/26/2009I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 8301/27/2009How do I know which receive mode to select?
- 8412/16/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8512/16/2008What does "COMM.ERROR" on the LCD display mean?
- 8612/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 8712/04/2007I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 8810/26/2007I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8908/20/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 9007/19/2007What is Distinctive Ring and how do I program it?
- 9106/27/2007I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 9206/26/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 9306/01/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 9402/07/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9510/03/2006I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 9609/21/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 9708/24/2006Where can I find the serial number for my unit?
- 9808/24/2006How do I program the date and time?
- 9908/24/2006Can I confirm that the FAX was sent correctly?
- 10008/24/2006Can I reduce the size of a received fax on this machine?