FAQs & Troubleshooting
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327 Results
- 5106/30/2022I can print but cannot scan via network. (For Mac)
- 5206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5306/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5405/24/2022Ink Low
- 5505/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 5605/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5704/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5804/13/2022Uninstall the Brother Software and Drivers (Windows)
- 5904/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6004/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6104/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6204/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6304/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6403/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 6503/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6603/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6701/06/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6811/10/2021Open the Control Panel (For Windows)
- 6910/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7003/19/2021I get a TS error when trying to print on a wireless network.
- 7103/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7202/17/2021Set up your Brother machine on a wireless network.
- 7301/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7412/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7510/22/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7610/15/2020Install FaceFilter Studio onto Windows 10.
- 7707/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7807/16/2020Cannot print after a Windows 10 update (June 2020)
- 7907/06/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 8007/06/2020Scan using XSane or GIMP (Linux)
- 8107/06/2020Important points for specifying the scan area (Linux)
- 8207/06/2020What driver package format is supported by my Linux distribution?
- 8306/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8405/13/2020Configure scan settings without administrator privileges (Linux)
- 8505/13/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8605/13/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8705/11/2020Enable the Brother machine's network interface.
- 8804/16/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8904/06/2020I installed scan-key-tool, but it does not work. (Linux)
- 9004/06/2020Delete a network scanner entry. (Linux)
- 9104/06/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 9201/06/2020When I print images, the quality is not good (Linux)
- 9312/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9412/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9511/27/2019Print command (LPR) (Linux)
- 9611/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9711/14/2019I cannot send a fax using PC-FAX (Windows 10)
- 9810/30/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9910/30/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 10010/30/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.