FAQs & Troubleshooting
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116 Results
- 5106/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5206/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5306/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5411/18/2022I cannot use some functions in BRAdmin Professional 4.
- 5509/02/2022I cannot connect my machine to the wireless network.
- 5606/28/2022How to install Brother software on a computer not connected to the Internet
- 5705/09/2022Using the CommTool (for Windows)
- 5804/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5904/18/2022How to update the firmware
- 6003/15/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 6102/10/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 6212/13/2021The label wraps around the platen roller when using the cutter.
- 6312/13/2021How to adjust the cut position (For Windows)
- 6412/13/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6510/05/2021I cannot print barcodes correctly using BarTender.
- 6607/15/2021Switch between the wired network and Wi-Fi® network/Bluetooth® connection
- 6703/29/2021How to transfer the print programs or templates using FBPL commands
- 6803/04/2021How to install the Windows driver via Wi-Fi®/ wired network
- 6903/02/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 7003/02/2021How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 7103/02/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 7203/02/2021Printed barcodes cannot be read.
- 7303/02/2021How do I reset Wi-Fi® setting?
- 7401/29/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 7501/29/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 7601/29/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7701/29/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7801/29/2021Enable or disable Bluetooth Low Energy (BLE)
- 7901/29/2021How to get Bluetooth MAC Address with the CommTool (for Windows)
- 8011/27/2020How to install the Windows driver via Bluetooth®
- 8110/28/2020Unnecessary data such as ASCII data are printed.
- 8210/22/2020How do I clean / maintain my printer?
- 8309/28/2020Printing the printer configuration (Self-test)
- 8409/28/2020What do the indicator lights mean?
- 8509/28/2020How to clean the Platen Roller
- 8609/28/2020The print quality is poor.
- 8709/28/2020The left or right side of the label is not printed correctly.
- 8809/28/2020The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 8909/28/2020The printed label is wrinkled.
- 9009/28/2020How to skip the AUTO.BAS program only one time by directly operating the printer
- 9109/28/2020How to execute the printer configuration (Self-test) to debug
- 9209/28/2020How to reset the printer settings by directly operating the printer
- 9309/28/2020How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9409/28/2020How to clean the Print Head
- 9509/28/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 9609/28/2020The power indicator does not light.
- 9708/28/2020How to update firmware to all printers on the same subnet at the same time
- 9806/24/2020The printed label contains gray lines.
- 9905/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 10002/20/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.