FAQs & Troubleshooting
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199 Results
- 5106/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5204/12/2023Where can I find my Brother printer's serial number?
- 5303/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 5410/20/2022Creating an Address Label using P-touch Editor (P-touch Editor 3.x for Mac)
- 5510/20/2022How to use the "Auto Format" function.
- 5610/13/2022Where can I download the latest P-touch Editor for Mac?
- 5705/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5805/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 5904/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6004/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6103/31/2022How to delete the registry information and files related to the printer driver
- 6203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6412/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6510/26/2021P-touch Editor crashes when I open it on my Mac.
- 6608/03/2021Small characters or thin lines are printed faintly.
- 6701/14/2021How to make a label with a barcode (P-touch Editor 5.0 for Mac)
- 6801/13/2021Can I directly operate my printer from a self-developed application software and print a label?
- 6911/30/2020I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 7011/27/2020How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 7111/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7211/27/2020Label Creation Outline
- 7311/25/2020Share your printer in Windows 7 in a network-shared environment.
- 7411/24/2020How do I print labels with higher quality? (P-touch Editor 3.2 for Mac)
- 7511/24/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7611/18/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 7711/13/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 7811/10/2020How do I install/change the label roll?
- 7911/09/2020How to change the "Auto tape cut" option (for Mac)
- 8011/02/2020I cannot discover the product with the configuration utility.
- 8111/02/2020A different IP address is assigned every time the product is booted.
- 8210/30/2020How do I print the inserted image maintaining its original size?
- 8310/30/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 8410/21/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 8510/15/2020How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 8610/13/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 3.2 for Mac)
- 8710/07/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 8810/07/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 8910/07/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 9010/06/2020What are the cleaning sheets for? When do I use them?
- 9109/10/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 9209/10/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 9309/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9408/28/2020How to make labels using Small Address Label (P-touch Editor 3.2 for Mac)
- 9508/26/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 9608/25/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 9707/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9807/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9906/12/2020Labels are jammed in the cutter or are not ejected correctly after printing.
- 10006/04/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.