FAQs & Troubleshooting
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Latest |
186 Results
- 5110/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5207/30/2018I cannot print from my computer via network. (For Windows)
- 5307/05/2018Windows 7 Support Information
- 5410/27/2017I cannot print from my computer via network. (For Macintosh)
- 5510/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5603/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5703/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 5803/25/2016What is the difference between the toner cartridge and the drum unit?
- 5903/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6003/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6103/25/2016What is the Network Shared printing?
- 6203/25/2016Discover the MAC address of the Brother network card
- 6303/25/2016Can I print from or scan to Android™ Smartphone?
- 6403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6503/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6603/23/2016What can happen if the wrong paper is used in your machine.
- 6703/23/2016What is the BRAdmin Professional software used for?
- 6811/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6911/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7111/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7209/26/2014Can my printer send me an e-mail if there is a problem?
- 7309/26/2014What kind of barcodes can I print?
- 7409/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 7509/24/2014How do I replace the Feed Roller (Paper Feeding kit)?
- 7608/26/2014What is a "Generic PCL Driver"?
- 7706/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7801/29/2014How do I print using the Duplex Unit?
- 7901/29/2014I cannot print from Mac OS X.
- 8001/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8101/27/2014How do I clean the corona wire of the drum unit?
- 8201/27/2014How do I install additional memory?
- 8301/17/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 8401/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8505/15/2013What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 8605/15/2013What is 'Secure Printing' and how do I use it? (for Windows users)
- 8705/15/2013How do I display the Quick Print Setup as a Toolbar?
- 8805/15/2013How do I monitor the status of the printer?
- 8905/15/2013How do I use the Quick Print Setup Utility?
- 9005/15/2013I see the message "DOWNLOAD FULL or FONT FULL or MEMORY FULL or IGNORE DATA" on the printer LCD. What does it mean?
- 9105/15/2013What is the print speed of the HL-7000 series printers?
- 9205/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9305/15/2013The paper is misfeeding or a lot of pages are going through at the same time when printing on small or thick paper.
- 9405/14/2013How can I change the IP address?
- 9505/14/2013How can I change the IP address?
- 9605/14/2013How can I change the IP address using the ARP and PING commands?
- 9705/14/2013The machine does not print anything.
- 9805/14/2013Printouts have toner specks.
- 9905/13/2013Printouts have a curl or wave.
- 10005/10/2013Printouts have wrinkles or creases.