FAQs & Troubleshooting
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Latest |
154 Results
- 5102/20/2014Check the firmware version.
- 5201/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 5301/27/2014How do I set up a group for broadcasting faxes?
- 5401/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 5501/27/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 5601/27/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 5701/27/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 5801/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 5901/27/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 6001/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 6101/20/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 6205/17/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 6305/15/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 6405/15/2013How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 6505/15/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 6605/15/2013How do I clean white or black spots on printed documents?
- 6705/14/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 6805/14/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 6905/13/2013How can I re-install the drivers?
- 7005/10/2013Why doesn't the machine answer when receiving a call?
- 7105/10/2013My FAX/MFC will not Dial. Why?
- 7205/09/2013What is the "Station ID" and how do I set it?
- 7305/09/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 7404/25/2013Verify if the Brother machine has a dial tone
- 7504/25/2013How do I clear the "Awaiting Redial" message?
- 7603/27/2013I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 7701/28/2013The keys on the control panel do not respond.
- 7812/28/2012Use my Brother machine to make copy
- 7911/15/2012The message "DR Mode in Use" is displayed on my Brother machine. What is this message and how do I clear it?
- 8007/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 8106/29/2012My Brother machine has no power.
- 8206/29/2012Document Jam
- 8306/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8406/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 8506/14/2012Change or delete a Group stored at a One Touch/Speed Dial.
- 8606/06/2012I'm having problems receiving faxes from one particular number.
- 8705/14/2012Print a report that will show a listing of faxes I sent and received
- 8803/20/2012I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 8903/20/2012Change Drum Soon
- 9003/19/2012Replace the toner cartridge
- 9101/31/2012Send a fax
- 9211/17/2011How does my telephone company's Caller ID feature work with my Brother machine?
- 9311/17/2011How can I program my Brother machine's electronic cover page?
- 9411/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9511/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 9611/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9711/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9811/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9909/22/2011Delete the faxes stored in my Brother machine's memory.
- 10009/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?