FAQs & Troubleshooting
Latest |
171 Results
- 5101/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5212/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5310/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5411/16/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 5503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5603/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5703/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5803/25/2016Can I print from or scan to Android™ Smartphone?
- 5903/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6003/24/2016Is my Brother machine compatible with third party print servers?
- 6103/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6211/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6304/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6404/03/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6509/19/2014Why doesn't my Brother machine have a dial tone?
- 6606/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6706/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6806/04/2014The edge of glossy paper is smudged.
- 6902/20/2014Check the firmware version.
- 7002/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7101/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 7201/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 7301/27/2014How can I improve poor print quality?
- 7401/27/2014What is the "Station ID" and how do I set it?
- 7501/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 7611/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 7705/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7805/17/2013Windows 7 Support Information
- 7905/17/2013I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 8005/14/2013How can I clear the "INK EMPTY" message?
- 8105/14/2013I am experiencing problems sending a fax, what can I do?
- 8205/13/2013How do I clean the Scanner to improve the copy or fax quality?
- 8305/13/2013How can I re-install the drivers?
- 8405/10/2013Why doesn't the machine answer when receiving a call?
- 8504/25/2013Verify if the Brother machine has a dial tone
- 8604/25/2013Clear the message "Awaiting Redial"
- 8701/28/2013The keys on the control panel do not respond.
- 8810/02/2012Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 8907/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 9006/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 9106/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 9205/15/2012Send a fax without scanning the documents into memory.
- 9303/05/2012Clear the paper jam or printer jam.
- 9411/22/2011My Brother machine has no power. What can I do?
- 9511/22/2011I am having issues with the paper feed. What can I do?
- 9611/22/2011When I print, the pages are smudged with ink. What should I do?
- 9711/16/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 9811/16/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 9911/16/2011How do I set up my Brother machine's built-in Message Center?
- 10011/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?