FAQs & Troubleshooting
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169 Results
- 51The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 52I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 53Uninstall printer drivers (Linux)
- 54"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 55When I print, the pages are smudged with ink. What should I do?
- 56Vertical streaks appear in my copies.
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58Send a fax using PC-FAX with LPD/LPRng (Linux)
- 59Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 60My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 61My machine does regular cleaning cycles in the night. How can I correct this?
- 62I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 63When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 64When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 65How can I clear the "INK EMPTY" message?
- 66Uninstall the drivers. (Mac OS X 10.5)
- 67How do I program the date and time?
- 68Is there any way to reduce Ink consumption?
- 69I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 70When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 71I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 72When I print images, the quality is not good (Linux)
- 73I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 74I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 75Windows 7 Support Information
- 76Verify if the Brother machine has a dial tone
- 77Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 78How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 79Why is it necessary for my machine to go through regular cleaning cycles?
- 80The message "No Device" appears when starting the "Status Monitor". What can I do?
- 81Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 82Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 83Where can I find the serial number for my unit?
- 84How do I clean the Scanner to improve the copy or fax quality?
- 85How do I replace the Ink Cartridge?
- 86The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 87I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 88Cannot print after a Windows 10 update (June 2020)
- 89Paper size settings are unavailable when I print from OpenOffice (Linux)
- 90I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 91Open the Control Panel (For Windows)
- 92Change the printer driver settings (Windows/macOS)
- 93When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 94I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 95The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 96Glossy Paper does not feed correctly. What can I do?
- 97When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 98Clear the paper jam or printer jam.
- 99What is Distinctive Ring and how do I program it?
- 100What does "NG" or "ERROR" on the Transmission Verification Report mean?