FAQs & Troubleshooting
Latest |
163 Results
- 5107/05/2018Windows 7 Support Information
- 5210/27/2017I cannot print from my computer via network. (For Macintosh)
- 5310/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5411/16/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 5503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5603/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 5703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5803/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5903/25/2016What is the Network Shared printing?
- 6003/25/2016Discover the MAC address of the Brother network card
- 6103/25/2016Can I print from or scan to Android™ Smartphone?
- 6203/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6303/24/2016Is my Brother machine compatible with third party print servers?
- 6403/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6511/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6604/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6704/06/2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 6804/06/2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 6904/06/2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 7004/06/2015Why can't I print when an ink cartridge is empty?
- 7104/06/2015I cannot receive a color fax.
- 7204/06/2015"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 7304/06/2015How can I clear the "PLS OPEN COVER" error message on LCD?
- 7404/06/2015How do I replace the Ink Cartridge?
- 7504/06/2015How can I clear the "CHECK CARTRIDGE" error message?
- 7604/06/2015Is there any way to view how much ink is remaining?
- 7704/06/2015How can I improve poor print quality?
- 7804/06/2015I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7904/06/2015How can I clear the "INK EMPTY" message?
- 8004/06/2015One or more of my colors are not printing (blank). What can I do?
- 8104/06/2015How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 8204/06/2015Can I print using only the black ink cartridge when the Color cartridges have run out?
- 8309/19/2014Why doesn't my Brother machine have a dial tone?
- 8406/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8502/20/2014Check the firmware version.
- 8602/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8701/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 8801/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 8901/27/2014What is the "Station ID" and how do I set it?
- 9001/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 9101/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9211/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 9310/23/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 9405/17/2013Send a fax.
- 9505/17/2013I'm using MagicJack and am having problems sending or receiving faxes.
- 9605/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9705/14/2013I am experiencing problems sending a fax, what can I do?
- 9805/13/2013How can I re-install the drivers?
- 9905/10/2013The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 10005/10/2013Why doesn't the machine answer when receiving a call?