FAQs & Troubleshooting
![]() |
Latest |
298 Results
- 5106/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5205/31/2022Duplex (two-sided) scan
- 5305/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 5405/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5504/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5604/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5704/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5804/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5904/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6003/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 6103/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6203/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6301/06/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 6411/10/2021Open the Control Panel (For Windows)
- 6510/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6603/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6702/10/2021How do I replace the belt unit?
- 6802/10/2021How do I replace the waste toner box?
- 6902/10/2021Replace the drum unit.
- 7002/10/2021Replace the toner cartridge
- 7101/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7212/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7310/22/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 7407/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7507/16/2020Cannot print after a Windows 10 update (June 2020)
- 7607/06/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 7707/06/2020Scan using XSane or GIMP (Linux)
- 7807/06/2020Important points for specifying the scan area (Linux)
- 7907/06/2020What driver package format is supported by my Linux distribution?
- 8006/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8105/13/2020Configure scan settings without administrator privileges (Linux)
- 8205/13/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8305/13/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 8404/16/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8504/06/2020I installed scan-key-tool, but it does not work. (Linux)
- 8604/06/2020Delete a network scanner entry. (Linux)
- 8704/06/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 8801/06/2020When I print images, the quality is not good (Linux)
- 8912/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9012/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9111/27/2019Print command (LPR) (Linux)
- 9211/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9310/30/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9410/30/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9510/30/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9610/29/2019Pre-Required Procedures (Linux)
- 9710/29/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 9810/29/2019Large characters are printed incorrectly. (Linux)
- 9910/29/2019The driver installation finished successfully but I cannot print. (Linux)
- 10010/23/2019To install the printer driver easily using a tool. (Linux)