FAQs & Troubleshooting
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Latest |
121 Results
- 5103/22/2022I cannot read the display clearly (the screen is too light or dark).
- 5203/15/2022I can no longer print from my computer, even though I was able to print previously.
- 5311/26/2021How do I type accented characters?
- 5411/26/2021How do I type symbols?
- 5510/26/2021P-touch Editor crashes when I open it on my Mac.
- 5601/07/2021The label is not printed even though I pressed the print key.
- 5712/23/2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 5811/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 5911/13/2020Printing is not possible. (P-touch Editor5.3 for Mac)
- 6010/07/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 6110/05/2020How do I create a small label?
- 6209/15/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 6309/04/2020The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 6409/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6508/26/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6607/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6707/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6806/12/2020The tape got jammed or stuck in the printer.
- 6906/04/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7006/02/2020The display remains blank after the power is turned on.
- 7105/28/2020The printed label contains blank horizontal lines.
- 7205/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7305/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7405/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7505/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7605/13/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7705/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7804/24/2020How do I make a label with a barcode?
- 7904/07/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 8003/31/2020The fabric tape became detached after washing.
- 8103/31/2020How do I print multiple lines and how many lines can I print?
- 8203/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8303/05/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8412/11/2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8512/11/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8612/05/2019When I make a label with barcode, the error message "Check # of Digits Entered !" appears on the LCD.
- 8710/15/2019How to identify the printer's firmware version
- 8803/20/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8903/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9001/18/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9112/14/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 9211/29/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 9311/16/2018How to use Numbering function
- 9411/16/2018A tape jam which cannot be cleared keeps occurring.
- 9511/16/2018Label files saved previously are now empty.
- 9611/16/2018The printer stops while printing a label.
- 9711/16/2018The label is not printed correctly.
- 9811/16/2018The screen ‘locks’, or the printer does not respond normally.
- 9911/16/2018I get an error message "System Error XX" / "Unable to use XX!".
- 10011/16/2018Can I change the text settings line by line?