FAQs & Troubleshooting
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105 Results
- 51Check your machine's IP Address or Node Name
- 52How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 53I cannot scan from my computer via network. (For Macintosh)
- 54Check the IP addresses of your PC and the Brother machine
- 55I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 56Verify the Brother machine connected to the Wired Network (For Windows)
- 57A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 58Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 59"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 60Important points for specifying the scan area (Linux)
- 61Verify the Brother machine connected to the Wired Network (For Macintosh)
- 62I cannot install Brother drivers on Debian 10 or later (Linux)
- 63Open the "Scanners and Cameras" and Properties.
- 64What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 65I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 66Scan a document in Windows 8 and Windows 10.
- 67I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 68Install PaperPort™ 12SE onto Windows 10.
- 69Windows 10 Support Information
- 70Check the firmware version.
- 71The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 72Scan and save documents to the Android™ mobile devices using my Brother machine.
- 73On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 74I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 75The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 76I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 77Uninstall the Brother Software and Drivers (Windows)
- 78Delete a network scanner entry. (Linux)
- 79Uninstall the scanner driver. (Linux)
- 80Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 81Important points you need to confirm before configuring your Brother machine for a wireless network.
- 82What type(s) of connections can I use with my Brother machine and a wireless network?
- 83When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 84Clean the scanner
- 85Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 86I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 87Setting up the Web icon (Brother Web Connect) function.
- 88What is WEP?
- 89Configure the Scan to Email Feature (Linux)
- 90Scan using XSane or GIMP (Linux)
- 91Uninstall Scan-key-tool. (Linux)
- 92Pre-Required Procedures (Linux)
- 93Open the Control Panel (For Windows)
- 94Printing/ Scanning with a mobile device
- 95I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 96I cannot connect my machine to the wireless network.
- 97The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 98I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 99Command List of brscan. (Linux)
- 100Install Presto!® BizCard® onto Windows 10.