FAQs & Troubleshooting
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400 Results
- 51Where is the USB port on the machine?
- 52What is the recommended paper?
- 53I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 54I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 55Wireless setup is requesting a WPS PIN to complete the setup
- 56Change the printer driver settings (Windows/macOS)
- 57Make my copied images lighter or darker.
- 58Scan multiple pages into one file instead of each scan being saved as a separate file.
- 59Can I transfer faxes to the PC when my machine has a mechanical problem?
- 60When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 61When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 62Open the Control Panel (For Windows)
- 63A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 64I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 65Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 66Document Jam
- 67I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 68Add your Brother machine with AirPrint (macOS)
- 69Download a file from the "Downloads" section and save it to Windows 8 computer.
- 70What is Brother iPrint&Scan?
- 71The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 72Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 73Load A3 or ledger paper and program my Brother machine to print on it.
- 74Make copies on Ledger paper?
- 75I cannot print from my computer via USB.
- 76Cover is Open
- 77Can third party ink be used to refill the ink cartridges?
- 78Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 79What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 80I'm using Macintosh. What is the PreScan option used for?
- 81Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 82When I print photos, the color quality is not good.
- 83My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 84I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 85I cannot print using my Brother machine on a wireless network (Mac)
- 86When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 87Combine multiple scanned documents into a single file with PaperPort™
- 88Delete print jobs from the print queue.
- 89Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 90I cannot make borderless prints.
- 91Choosing the paper tray my Brother machine will use for copying.
- 92My printed pages and received faxes are cut off.
- 93Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 94Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 95Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 96Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 97Low Temperature
- 98High Temperature
- 99How do I adjust my Brother machine's tray use for copying and faxing?
- 100Unable to Print XX