FAQs & Troubleshooting
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403 Results
- 51The Scan button is grayed, shaded or unavailable in PaperPort 12 SE on Windows 8
- 52Configure and use the Scan to E-mail Server feature.
- 53When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 54Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 55I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 56Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 57I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 58Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 59No Paper Fed
- 60When I print, the pages are smudged with ink.
- 61I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 62Scan from the Brother iPrint&Scan application using Windows Phone.
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64The LCD displays an error code when I use Web icon (Brother Web Connect).
- 65Delete numbers stored in my Brother machine's Caller ID History.
- 66Confirm that a FAX I sent was received correctly.
- 67Reset the print server to the default factory settings.
- 68Print the Network Configuration Report.
- 69The scanner cover support has come off. (With Video Instructions)
- 70Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 71I cannot print using my Brother machine on a wireless network (Mac)
- 72I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 73Configure and use the Scan to FTP feature
- 74Unable to Scan AX
- 75Cannot Detect
- 76Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 77Where is the USB port on the machine?
- 78What is the BRAdmin Professional software used for?
- 79Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 80Add your Brother machine with AirPrint (macOS)
- 81When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 82"Offline" appears on the Status Monitor.
- 83A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 84I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 85What is AirPrint?
- 86Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 87Discover the MAC address of the Brother network card
- 88Where can I find the ink cartridges for my new Brother machine?
- 89Change the printer driver settings (Windows/macOS)
- 90When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 91Set the Brother machine to prevent public access to certain features
- 92Scan multiple pages into one file instead of each scan being saved as a separate file.
- 93Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 94Transfer faxes to the PC when my machine has a mechanical problem.
- 95Why doesn't the machine answer when receiving a call?
- 96Scan using XSane or GIMP (Linux)
- 97Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 98Wireless setup is requesting a WPS PIN to complete the setup
- 99I cannot save a file downloaded from the Brother support website (For Windows)
- 100Printout is misaligned when using glossy papers or postcards.