FAQs & Troubleshooting
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324 Results
- 51How do I know which side up my photo paper should be in the tray?
- 52The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 53Can I use voice mail on the same line as my Brother machine?
- 54One or more of my colors are not printing (blank). What can I do?
- 55Wireless setup is requesting a WPS PIN to complete the setup
- 56I cannot print using my Brother machine on a wireless network (Mac)
- 57I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 58Print a web page from iPrint&Scan when using an Android™ mobile device.
- 59I still receive the error message "Paper Jam" after I removed the jammed paper.
- 60No Paper Fed
- 61Cover is Open
- 62I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 63Set up your Brother machine on a wireless network.
- 64I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 65ControlCenter3 displays a blank screen at startup (Windows)
- 66Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 67Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 68Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 69Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 70Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 71Delete numbers stored in my Brother machine's Caller ID History.
- 72Locate files scanned with ControlCenter3 (For Windows)
- 73Change the printer driver settings (Windows/macOS)
- 74I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 75When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 76I cannot send a fax using PC-FAX (Windows 10)
- 77Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 78Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 79Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 80Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 81How do I know which receive mode to select?
- 82I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 83Scan multiple pages into one file instead of each scan being saved as a separate file.
- 84When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 85Can my Brother machine print a report to verify a fax I sent was received?
- 86When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 87I'm using Macintosh. What is the PreScan option used for?
- 88When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 89When I print photos, the color quality is not good.
- 90Scan from the Brother iPrint&Scan application using Windows Phone.
- 91Download a file from the "Downloads" section and save it to Windows 8 computer.
- 92When printing documents the characters appear ghosted, blurry, or doubled.
- 93I am unable to change my Brother machine's Receive Mode.
- 94Stop my Brother machine from automatically redialing a number.
- 95I cannot print from my computer via USB.
- 96My machine does regular cleaning cycles in the night. How can I correct this?
- 97Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 98I cannot remove red-eye.
- 99Which E-mail packages are compatible with ControlCenter3?
- 100What is Distinctive Ring and how do I program it?