FAQs & Troubleshooting
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357 Results
- 5108/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5208/03/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 5307/26/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 5407/26/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5507/26/2022Configure and use the Scan Key Tool (Linux)
- 5607/20/2022Uninstall the drivers. (Mac OS X 10.5)
- 5706/30/2022I can print but cannot scan via network. (For Mac)
- 5806/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5906/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 6005/18/2022Locate files scanned with ControlCenter3 (For Windows)
- 6105/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6204/20/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6304/13/2022Uninstall the Brother Software and Drivers (Windows)
- 6404/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6504/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6604/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6704/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6804/01/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6903/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 7003/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7103/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7201/06/2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 7311/10/2021Open the Control Panel (For Windows)
- 7410/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7503/19/2021I get a TS error when trying to print on a wireless network.
- 7603/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7702/17/2021Set up your Brother machine on a wireless network.
- 7801/19/2021ControlCenter3 displays a blank screen at startup (Windows)
- 7912/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 8010/22/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 8110/15/2020Install FaceFilter Studio onto Windows 10.
- 8207/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8307/16/2020Cannot print after a Windows 10 update (June 2020)
- 8407/06/2020I cannot scan when using SELinux (Security-Enhanced Linux)
- 8507/06/2020Scan using XSane or GIMP (Linux)
- 8607/06/2020Important points for specifying the scan area (Linux)
- 8707/06/2020What driver package format is supported by my Linux distribution?
- 8805/13/2020Configure scan settings without administrator privileges (Linux)
- 8905/13/2020Firewall port requirements of the Scan Key Tool (Linux)
- 9005/13/2020I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 9105/11/2020Enable the Brother machine's network interface.
- 9204/16/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 9304/06/2020I installed scan-key-tool, but it does not work. (Linux)
- 9404/06/2020Delete a network scanner entry. (Linux)
- 9504/06/2020I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 9601/06/2020When I print images, the quality is not good (Linux)
- 9712/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9812/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9911/27/2019Print command (LPR) (Linux)
- 10011/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)