FAQs & Troubleshooting
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332 Results
- 51Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 52When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 53Set up your Brother machine on a wireless network.
- 54I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 55Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 56I cannot send a fax using PC-FAX (Windows 10)
- 57Wireless setup is requesting a WPS PIN to complete the setup
- 58Print a web page from iPrint&Scan when using an Android™ mobile device.
- 59I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 60Wireless Setup Assistant
- 61Change the printer driver settings (Windows/macOS)
- 62I can print but cannot scan via network. (For Windows)
- 63Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 64I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 65I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 66Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 67What is Distinctive Ring and how do I program it?
- 68Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 69The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 70What driver package format is supported by my Linux distribution?
- 71Cannot print after a Windows 10 update (June 2020)
- 72ControlCenter3 displays a blank screen at startup (Windows)
- 73Open the Control Panel (For Windows)
- 74A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 75Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 76Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 77Can I use AirPrint with my Brother machine?
- 78The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 79Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 80The edge of glossy paper is smudged.
- 81I cannot remove red-eye.
- 82Forward a fax to another fax machine when my machine has a mechanical problem.
- 83I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 84I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 85I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 86Protect your Brother machine against unauthorised access over the network
- 87Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 88I am unable to change my Brother machine's Receive Mode.
- 89Stop my Brother machine from automatically redialing a number.
- 90Locate files scanned with ControlCenter2 (For Macintosh)
- 91I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 92Where can I get FaceFilter Studio and what can I do with this application?
- 93Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 94Can third party ink be used to refill the ink cartridges?
- 95Where is the USB port on the machine?
- 96Uninstall the drivers. (Mac OS X 10.5)
- 97Can I confirm that the FAX was sent correctly?
- 98When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 99When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 100Create or view a XML Paper Specification document