FAQs & Troubleshooting
Latest |
118 Results
- 5106/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5206/12/2023How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 5311/18/2022I cannot use some functions in BRAdmin Professional 4.
- 5409/02/2022I cannot connect my machine to the wireless network.
- 5506/28/2022How to install Brother software on a computer not connected to the Internet
- 5605/09/2022Using the CommTool (for Windows)
- 5704/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5804/18/2022How to update the firmware
- 5903/15/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 6002/10/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 6112/13/2021The label wraps around the platen roller when using the cutter.
- 6212/13/2021How to adjust the cut position (For Windows)
- 6312/13/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6412/02/2021How to clean the Platen Roller
- 6512/01/2021Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 6612/01/2021Can I use a 38.1 mm (1.5") paper core?
- 6712/01/2021The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 6812/01/2021How to execute the printer configuration (Self-test) to debug
- 6912/01/2021How to reset the printer settings by directly operating the printer
- 7012/01/2021How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7112/01/2021How to clean the Print Head
- 7212/01/2021How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7312/01/2021Printing the printer configuration (Self-test)
- 7412/01/2021How to install the External Roll Holder (Optional)
- 7512/01/2021How do I clean / maintain my printer?
- 7611/08/2021Is there a Brother Windows printer driver that is compatible with LabelSuite label and sign software application?
- 7710/05/2021I cannot print barcodes correctly using BarTender.
- 7803/29/2021How to transfer the print programs or templates using FBPL commands
- 7903/04/2021How to install the Windows driver via Wi-Fi®/ wired network
- 8003/02/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 8103/02/2021How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 8203/02/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 8303/02/2021Printed barcodes cannot be read.
- 8403/02/2021How do I reset Wi-Fi® setting?
- 8501/29/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 8601/29/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 8701/29/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 8801/29/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 8901/29/2021Enable or disable Bluetooth Low Energy (BLE)
- 9001/29/2021How to get Bluetooth MAC Address with the CommTool (for Windows)
- 9111/27/2020How to install the Windows driver via Bluetooth®
- 9210/28/2020What do the indicator lights mean?
- 9310/28/2020Unnecessary data such as ASCII data are printed.
- 9408/28/2020How to update firmware to all printers on the same subnet at the same time
- 9508/19/2020The printer does not start printing immediately
- 9605/28/2020The printed label contains gray lines.
- 9705/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9802/20/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9902/19/2020I cannot install the Windows driver.
- 10002/19/2020Printing is not possible.