FAQs & Troubleshooting
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140 Results
- 5106/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5204/12/2023Where can I find my Brother printer's serial number?
- 5301/10/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5401/10/2023How do I clean my machine?
- 5511/01/2022What do the indicator lights mean?
- 5611/01/2022How do I reset network setting?
- 5710/21/2022Using Web Based Management
- 5805/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 5904/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6004/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6104/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6204/11/2022Install BRAdmin Professional 3
- 6303/31/2022How to delete the registry information and files related to the printer driver
- 6403/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 6503/28/2022I cannot print from the printer in a network-shared environment.
- 6603/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6712/09/2021Using the Printer Setting Tool (for Windows)
- 6812/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 6912/09/2021How do I transfer label templates with P-touch Transfer Express?
- 7010/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7107/27/2021How do I transfer templates or other data from the computer to the printer?
- 7206/25/2021Using the Communication settings (for Windows)
- 7306/25/2021How do I connect the printer to my computer via Wi-Fi®?
- 7401/06/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7511/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 7611/24/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 7710/20/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 7810/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 7910/07/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 8009/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8108/26/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 8207/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 8307/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8405/22/2020When I print a long label or many labels continuously, printing suddenly stops.
- 8505/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 8605/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 8705/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8805/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8905/13/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 9005/13/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 9104/13/2020Using P-touch Template Settings
- 9204/13/2020Using the Device Settings (for Windows)
- 9304/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9403/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 9501/24/2020Installing a CA certificate
- 9612/09/2019I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 9712/09/2019I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 9812/09/2019When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 9912/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 10012/09/2019The printing position shifts vertically or horizontally. (Linux®)