FAQs & Troubleshooting
![]() |
Popular |
121 Results
- 51The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 52Delete print jobs from the print queue.
- 53What driver package format is supported by my Linux distribution?
- 54Media Type Mismatch or Media Mismatch
- 55Correct the Color Printing
- 56Cooling Down
- 57Reset the Network Settings to the Factory Settings
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59Check the remaining ink or toner level (Linux)
- 60Tray 2 Error / Tray 3 Error / Tray 4 Error
- 61Cannot Print ##
- 62What is the recommended paper?
- 63Cartridge Error
- 64Drum !
- 65Install the optional lower tray
- 66When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 67Set up your Brother machine on a wireless network (Windows/macOS)
- 68Can I print in monochrome if one of the color toners run out?
- 69Where can I find my Brother machine's serial number?
- 70Where can I download Brother iPrint&Scan application for Mac?
- 71I get a TS error when trying to print on a wireless network.
- 72What is the difference between the toner cartridge and the drum unit?
- 73Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 74I cannot print from my computer via USB.
- 75Check the Node Name of the Brother machine
- 76Open the Control Panel (For Windows)
- 77Print the WLAN report
- 78What is the Network Shared printing?
- 79In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 80I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 81Uneven color density across the page
- 82My Brother machine has no power.
- 83Update the Driver or Firmware for your Brother machine
- 84Color offset
- 85Uninstall the Brother Software and Drivers (Windows)
- 86Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 87Check the firmware version.
- 88Open the Status Monitor (Windows)
- 89Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 90A security warning appears when accessing Web Based Management via HTTPS.
- 91My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 92I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 93Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 94Missing thin lines in images
- 95Vertical colored streaks or bands appear on the page
- 96Can I send a print job to multiple machine email addresses using Email Print?
- 97Important points you need to confirm before configuring your Brother machine for a wireless network.
- 98Toner smears easily
- 99When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 100I cannot connect my machine to a Windows 11 computer via USB.