FAQs & Troubleshooting
Latest |
149 Results
- 5109/26/2022M2513631 appears on the Artspira app screen.
- 5209/26/2022M2102501 appears on the Artspira app screen.
- 5309/12/2022How to find the security information (SSID and network key) for your home network
- 5409/24/2021"The SSID and Network Key are incorrect." message appears on the LCD. What does it mean?
- 5509/08/2021"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 5609/08/2021"The machine is still trying to connect to your wireless network." message appears on the LCD. What does it mean?
- 5706/11/2021Upper thread breaks.
- 5805/20/2021Needle breaks.
- 5911/30/2020List of Error messages for My Design Snap
- 6011/30/2020The App shows the message "The sheet could not be detected. Make sure that the sheet and mobile device are level."
- 6109/26/2019How do I save an embroidery pattern to a USB flash drive?
- 6209/26/2019About the threads and the bobbin case when embroidering
- 6309/26/2019How do I retrieve the embroidery pattern from the machine’s memory?
- 6409/26/2019How do I save the embroidery patterns in the machine’s memory?
- 6509/26/2019How do I change the font type in the embroidery pattern?
- 6609/26/2019How do I recall a specific embroidery pattern from a USB flash drive?
- 6709/24/2019The App shows the message "The embroidery frame cannot be detected. Please try again to photo an image."
- 6809/24/2019The App shows the message "Connection to the machine failed. Please reestablish the connection between the device and the machine."
- 6909/24/2019The App shows the message "Machine cannot accept the additional image. Please proceed to embroidery screen then select OK to the message ... mobile app. Update?"
- 7009/24/2019How to Use the Thread Trimming Function. (Jump Stitch Trim)
- 7109/24/2019How do I Play the MPEG-4 (MP4) Videos?
- 7209/24/2019How do I Play the Tutorial Video?
- 7309/24/2019How do I attach or remove the embroidery frame ?
- 7408/27/2019The App shows the message "Embroidery positioning sticker not found".
- 7508/27/2019The App shows the message "The embroidery frame cannot be detected."
- 7608/08/2019Tutorial videos on how to use My Design Snap with the machine [Video instructions]
- 7707/29/2019The App shows the message "The calibration sheet cannot be detected."
- 7807/29/2019How do I get a lens calibration sheet?
- 7907/29/2019Cannot thread the needle.
- 8007/29/2019Cannot lower the embroidery foot with the presser foot lever.
- 8107/29/2019High-pitched sound while embroidering
- 8207/29/2019The handwheel feels sluggish when it is turned.
- 8307/29/2019Bobbin thread breaks
- 8407/29/2019Using the embroidery needle plate cover
- 8507/29/2019How do I attach or remove the Embroidery Unit?
- 8607/29/2019How do I adjust thread tension for embroidering?
- 8707/29/2019How do I hoop the fabric in the embroidery frame?
- 8807/29/2019How do I attach the Embroidery foot “W+” with LED pointer or “W”?
- 8907/29/2019How do I thread my machine ?
- 9007/29/2019How do I change the needle ?
- 9107/29/2019How do I set the bobbin ?
- 9207/29/2019How do I wind the bobbin?
- 9307/29/2019When the thread became tangled under the bobbin winder seat
- 9407/09/2019"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 9507/09/2019"Not enough available memory to save the data. Delete some patterns or use a different media." message appears on the LCD. What does it mean?
- 9607/09/2019"Use the presser foot lifter button to raise the presser foot." message appears on the LCD. What does it mean?
- 9707/09/2019"Make sure embroidery frame is moved as far back as possible. LOCK DOWN THE FRAME-SECURING LEVER." message appears on the LCD. What does it mean?
- 9807/09/2019"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 9907/09/2019"Set the clock." message appears on the LCD. What does it mean?
- 10007/09/2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?