FAQs & Troubleshooting
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236 Results
- 51When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 52The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 53I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 54What can happen if the wrong paper is used in your machine.
- 55Change or delete a Group stored at a One Touch/Speed Dial.
- 56I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 57I'm using Macintosh. What is the PreScan option used for?
- 58When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 59Can I print from DOS applications?
- 60I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 61I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 62How do I dial One Touch and Speed Dial numbers?
- 63Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 64Can I reduce the size of a received fax on this machine?
- 65When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 66I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 67I'm using Macintosh®. What are the settings in the Scanner window used for?
- 68I'm using MagicJack and am having problems sending or receiving faxes.
- 69I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 70Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 71When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 72What is Distinctive Ring and how do I program it?
- 73The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 74The paper is skewed when it's printed.
- 75When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 76I cannot print from my computer via network. (For Windows)
- 77Verify the Brother machine connected to the Wired Network (For Windows)
- 78Stop my Brother machine from automatically redialing a busy number.
- 79When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 80When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 81I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 82How do I install additional memory?
- 83Make copies using my Brother machine.
- 84My FAX/MFC will not Dial. Why?
- 85When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 86What is the Network Shared printing?
- 87Open the Control Panel (For Windows)
- 88Install the built-in drivers (For Windows 8 and Windows 10)
- 89I cannot print from my computer via network. (For Macintosh)
- 90How do I factory reset the print server?
- 91I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 92Verify the Brother machine connected to the Wired Network (For Macintosh)
- 93I cannot scan via USB. (Mac OS X)
- 94I am experiencing problems receiving faxes. What can I do?
- 95How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 96I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 97Configure scan settings without administrator privileges (Linux)
- 98Verify if the Brother machine has a dial tone
- 99I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 100Can I use my Brother printer with a 64 bit Linux distribution? (Linux)