FAQs & Troubleshooting
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Latest |
157 Results
- 5103/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5203/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5303/25/2016Can I print from or scan to Android™ Smartphone?
- 5403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5503/24/2016Is my Brother machine compatible with third party print servers?
- 5603/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5703/23/2016What can happen if the wrong paper is used in your machine.
- 5811/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5904/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6011/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6111/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6209/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6309/19/2014Why doesn't my Brother machine have a dial tone?
- 6406/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6502/10/2014I cannot print with Windows Vista 64bit.
- 6601/29/2014Set up my Brother machine to forward the received faxes to another location.
- 6701/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 6801/27/2014What are the various reports available on my fax machine and how do I print them?
- 6901/27/2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 7001/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 7101/27/2014What is the "Station ID" and how do I set it?
- 7201/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 7305/17/2013How do I dial One Touch and Speed Dial numbers?
- 7405/14/2013I am experiencing problems sending a fax, what can I do?
- 7505/13/2013How can I re-install the drivers?
- 7605/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 7705/10/2013Why doesn't the machine answer when receiving a call?
- 7805/10/2013My FAX/MFC will not Dial. Why?
- 7905/10/2013How do I clear the "Awaiting Redial" error?
- 8004/25/2013Verify if the Brother machine has a dial tone
- 8101/28/2013The keys on the control panel do not respond.
- 8206/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8306/18/2012I'm using MagicJack and am having problems sending or receiving faxes.
- 8406/14/2012Change or delete a Group stored at a One Touch/Speed Dial.
- 8506/06/2012When I try to send a fax, my Brother machine's LCD reads "Fax Reserved."
- 8605/14/2012Send a fax
- 8703/20/2012Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 8803/19/2012Replace the drum unit.
- 8903/19/2012Replace the toner cartridge.
- 9011/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9111/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9211/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9311/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9409/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 9508/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9608/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9708/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9808/02/2011FAX Receive Setup Assistant
- 9907/19/2011My Brother machine has no power.
- 10006/24/2011Adjust my Brother machine's Sleep Mode setting.