FAQs & Troubleshooting
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181 Results
- 5101/28/2019I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 5201/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5301/24/2019All print jobs are aborted and nothing is printed. (Linux)
- 5401/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5501/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5601/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5712/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5810/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5907/05/2018Windows 7 Support Information
- 6003/25/2016What is the difference between the toner cartridge and the drum unit?
- 6103/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6203/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6303/25/2016Can I print from or scan to Android™ Smartphone?
- 6403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6503/24/2016Is my Brother machine compatible with third party print servers?
- 6603/24/2016Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 6703/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6803/23/2016What can happen if the wrong paper is used in your machine.
- 6911/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7004/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7111/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7211/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7309/19/2014Why doesn't my Brother machine have a dial tone?
- 7406/18/2014How can I improve poor print quality ?
- 7506/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7602/20/2014Check the firmware version.
- 7701/29/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 7801/27/2014How do I set up a group for broadcasting faxes?
- 7901/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 8001/27/2014"Paper Jam Inside" error appears on the LCD. What should I do?
- 8101/27/2014"Paper Jam Rear" error appears on the LCD. What should I do?
- 8201/27/2014"Paper Jam Tray" error appears on the LCD. What should I do?
- 8301/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 8401/27/2014When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 8501/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 8601/20/2014I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.
- 8705/17/2013The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 8805/15/2013How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 8905/15/2013How do I check if the FAX/MFC has faxes in its memory when it has a mechanical problem?
- 9005/15/2013How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 9105/15/2013How do I clean white or black spots on printed documents?
- 9205/14/2013How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 9305/14/2013"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 9405/13/2013How can I re-install the drivers?
- 9505/10/2013Why doesn't the machine answer when receiving a call?
- 9605/10/2013My FAX/MFC will not Dial. Why?
- 9705/09/2013What is the "Station ID" and how do I set it?
- 9805/09/2013How can I improve the copy quality?
- 9905/09/2013How do I clear vertical lines or streaks that appear in the copies I made?
- 10004/25/2013Verify if the Brother machine has a dial tone