FAQs & Troubleshooting
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172 Results
- 1How do I transfer label or slip templates?
- 2I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Printing is not possible. (USB connection)
- 6Where can I download the latest P-touch Editor for Mac?
- 7P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 9How do I transfer label templates with P-touch Transfer Express?
- 10How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 11Some of the print options in OpenOffice do not work. (Linux®)
- 12How do I clean my QL machine?
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 15The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19How do I install/change the DK roll?
- 20Printing is not possible. (P-touch Editor5.3 for Mac)
- 21How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 22Creating a label with OpenOffice (Linux®)
- 23How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 24How do I uninstall the printer driver?
- 25When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 26The driver downloaded from the website cannot be installed.
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28I cannot print on the 103 mm wide label roll via USB using the latest printer driver.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33How to identify the printer's firmware version
- 34(Video) When I print many continuous labels, part of the label data is printed twice.
- 35How to identify your Operating System (OS) for Windows or Mac
- 36I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 37How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 39I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 40I cannot print on the 103 mm wide label roll on a network using the latest printer driver.
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42The printing position shifts vertically or horizontally. (Linux®)
- 43All print jobs have been cancelled and nothing can be printed. (Linux®)
- 44Print free-length labels with the set length (Linux®)
- 45Adding a custom media size for continuous tape / roll (Linux®)
- 46Where can I find my Brother printer's serial number?
- 47How to open the Devices and Printers window
- 48When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?