FAQs & Troubleshooting
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- 1After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Unable to Scan AX
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I know which side up my photo paper should be in the tray?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Install Starter Ink
- 10Replace Ink
- 11Scan from the Brother iPrint&Scan application using Windows Phone.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13No Ink Cartridge
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Configure the Scan to Email Feature (Linux)
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Connect your Brother machine to your mobile device via a wireless router or access point.
- 19Load paper in the paper tray
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Print a web page from iPrint&Scan when using an Android™ mobile device.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25What is AirPrint?
- 26Out of Fax Memory
- 27High Temperature
- 28Change the number of times my Brother machine rings before it answers.
- 29Unable to Print XX
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31Paper Jam
- 32Improve poor print quality.
- 33Printing result in Windows Photo Viewer is light.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37Protect your Brother machine against unauthorised access over the network
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Wrong Ink Color
- 41Printing/ Scanning with a mobile device
- 42What is Brother iPrint&Scan?
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 48Unable to Print 7X
- 49Unable to Print 5X
- 50Unable to Print 3X