FAQs & Troubleshooting
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363 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Adjust color settings by using the custom setting in the printer driver
- 5What is Brother iPrint&Scan?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 21I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 22I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 23Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 27Can I print on transparencies e.g. for overhead projectors?
- 28How to identify your Operating System (OS).
- 29The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31Can I use voice mail on the same line as my Brother machine?
- 32I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 33Spots are printed at 75mm.
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35How do I install additional memory?
- 36How do I turn off/on the Toner Save Mode?
- 37The image is ghosted.
- 38Paper size settings are unavailable when I print from OpenOffice (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 42I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 43Where is the full User's Guide? I can't find enough information in the paper manual.
- 44Cannot print after a Windows 10 update (June 2020)
- 45When I print images, the quality is not good (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Print command (LPR) (Linux)
- 48Print command (cupswrapper) (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)