FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6I keep getting the error message "Authenticate Err (Authentication error)".
- 7Colored spots at 94 mm (3.7 in.) intervals or at 24 mm (0.9 in.) intervals
- 8Confirm that a FAX I sent was received correctly.
- 9Colors are light or faint on the whole page.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14Configure the Scan to Email Feature (Linux)
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Cartridge Error
- 18WT Box End Soon
- 19Set the Brother machine to prevent public access to certain features
- 20Size mismatch
- 21What can happen if the wrong paper is used in your machine.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What driver package format is supported by my Linux distribution?
- 24Uninstall Scan-key-tool. (Linux)
- 25Replace PF Kit xx
- 26The printer status is Offline or Paused.
- 27Use voice mail on the same line as my Brother machine.
- 28Toner scatter or toner stain
- 29Jam Rear
- 30White streaks or bands down the page
- 31Colored streaks or bands down the page
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33Add your Brother machine with AirPrint (macOS)
- 34Cannot print after a Windows 10 update (June 2020)
- 35Large characters are printed incorrectly. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Delete print jobs from the print queue.
- 39Configure and use the Scan to FTP feature
- 40Printing/ Scanning with a mobile device
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Scan a document and e-mail it as an attachment (For Macintosh)
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Scan Unable xx