FAQs & Troubleshooting
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264 Results
- 1A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8WT Box End Soon
- 9When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 10When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 11Turn the Toner Save Mode on or off.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I am using Mac OS X 10.5. When printing with the BR-Script Printer Driver, the black color is ruddy.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15Cannot print after a Windows 10 update (June 2020)
- 16"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20What is Brother iPrint&Scan?
- 21I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 22Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28What is MFL-Pro Suite Software?
- 29Clean the Drum Unit
- 30Can I buy any MICR toner?
- 31Print command (cupswrapper) (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33Uninstall printer drivers (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Install PaperPort™ 12SE / 14SE onto Windows 10.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Check the firmware version.
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Can I print on transparencies e.g. for overhead projectors?
- 42Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 49What is the Network Shared printing?
- 50I cannot print from my computer via USB.