FAQs & Troubleshooting
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329 Results
- 1Pre-Required Procedures (Linux)
- 2The printer status is Offline or Paused.
- 3I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 6Cannot print after a Windows 10 update (June 2020)
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8What is Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 11How do I know which Receive Mode to select?
- 12Wrinkles or creases
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 15Configure scan settings without administrator privileges (Linux)
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Why doesn't my Brother machine have a dial tone?
- 18Faint
- 19Black lines down the page
- 20The driver installation finished successfully but I cannot print. (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23Open the "Scanners and Cameras" and Properties.
- 24What is the Network Shared printing?
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Change the printer driver settings (Windows/macOS)
- 27I can print but cannot scan via network. (For Windows)
- 28"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 29Store numbers on my Brother machine for easy dialing.
- 30Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 31Why doesn't the machine answer when receiving a call?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33How do I install the Optional Tray Unit?
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37Configure the Scan to Email Feature (Linux)
- 38When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 39I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 40Uninstall printer drivers (Linux)
- 41Use the Network Connection Repair Tool (Windows)
- 42Discover the MAC address of the Brother network card
- 43I cannot print from my computer via USB.
- 44I'm having a problem with the print quality. How can I solve it?
- 45When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 46When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 47Change the user interface of ControlCenter3
- 48My Brother machine misfeeds paper.
- 49Scan a document in Windows 8 and Windows 10.
- 50How do I clean the laser scanner window?