FAQs & Troubleshooting
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292 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Pre-Required Procedures (Linux)
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I improve the copy or fax quality?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18Delete print jobs from the print queue.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Use the Universal Printer Driver for PCL
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Change the printer driver settings (Windows/macOS)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 32Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39How to identify your Operating System (OS).
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 44Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 45I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49What is Distinctive Ring and how do I program it?
- 50What kind of memory can I use?