FAQs & Troubleshooting
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346 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2Replace Toner
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Duplex Disabled
- 5Size mismatch
- 6JAM INSIDE
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Cannot print after a Windows 10 update (June 2020)
- 10How to identify your Operating System (OS).
- 11When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 17The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 18Gray background
- 19REPLACE DRUM
- 20Reset the network settings to the factory default (video instructions).
- 21Ghost
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23Use the Universal Printer Driver for PCL
- 24The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Print a web page from iPrint&Scan when using an Android™ mobile device.
- 28Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 29Open the "Scanners and Cameras" and Properties.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 32What is Toner Continue Mode?
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 36Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 37Scan a document and open the scanned image with a graphics application (For Macintosh)
- 38Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 39The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 40Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 41What is the Network Shared printing?
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Configure a cover page for PC-FAX.
- 44Change the printer driver settings (Windows/macOS)
- 45When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47I can print but cannot scan via network. (For Windows)
- 48Canceling a Broadcast in progress.
- 49My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 50Scan and save a document in PDF format for Windows (Scan to File)